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How are various sources of social support related to employee risk of burnout?

Liu, Siyao (2010). How are various sources of social support related to employee risk of burnout? Mémoire. Gatineau, Université du Québec en Outaouais, Département des sciences administratives, 85 p.

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Résumé

Social support for employees is very important for maintaining good psychological well-being in the work environment. Many studies have indicated the major role of social support plays in preventing burnout in team settings but few researchers have dealt with the issue of work-live quality in project management settings. The main objective of this study is to explore the relationship between different sources of social support and employee risk of burnout using a sample of school board employees whose work conditions are related to the ones encountered in the field of project management. The sample included 1078 French-speaking employees working full time in a large school board in the Outaouais. Three research questions were investigated : 1) do different sources of social support (i.e. supervisors, colleagues, a spouse, extended family and friends) explain a different percentage of the variance of employee risk on burnout; 2) do stress, coping strategies and social support have similar or differential relationships with employee risk of burnout; 3) do sources of social support have the same effect on employee risk of burnout across employee categories? Burnout, stress ans coping strategy were assessed through paper-pencil questionnaire. Data was analyzed with a combination of categorical and continuous analyses. ANOVAs and Post-hoc tests were used to compare subgroups of employees, and regression analyses will be used to determine which variable(s) best explained the variance of the outcome variable. Sources of social support were significantly related to emotional exhaustion (F=15.552; p<.0001). Social support from supervisors, a spouse and friends had significant effects on emotinal exhaustion; however, there was no significant effect on emotional exhaustion for social support from colleagues and extended family members. Sources of social support were significantly related to depersonalization (F=25.627; p<.0001). Social support from supervisors, extended family members and friends had significant effects on depersonalization; however, there was no significant effect on depersonalization for social support from colleagues and a spouse. Sources of social support as predictors were significantly related to personal accomplishment (F=10.678; p<.0001). Social support from supervisors and friends has significant effects on personal accomplishment; however, there was no significant effect on personal accomplishment for social support from colleagues, a spouse, and extended family members. Correlations among sources of stress, coping strategies and social support for each of the three variables of employee risk of burnout were computed. Stress, coping strategies and social support has similar correlations with emotional exhaustion and depersonalization, but had differential correlations with personal accomplishment. The employee category factor had a significant effect on each of the social support sources : supervisors, colleagues, a spouse, extended family and friends; however, the effects of each employee category were different for each individual social support source. The employee categories factor had a significant effect on emotional exhaustion, personal accomplishment et depersonalization; however, the effects of each employee category were different for each individual risk of burnout. The main implications of these results are discussed in terms of possible specific relationships with the practice of project management as well as communalities with any high demand/low stability work environments.

Type de document: Thèse (Mémoire)
Informations complémentaires: Le texte de ce mémoire est en anglais Comprend des références bibliographiques : p. 81-85
Mots-clés libres: Stress dû au travail; Épuisement professionnel; Prévention; Psychologie du travail; Personnel; Santé mentale
Départements et école, unités de recherche et services: Sciences administratives
Date de dépôt: 10 déc. 2012 19:45
Dernière modification: 18 nov. 2014 21:03
URI: http://di.uqo.ca/id/eprint/452

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