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A risk information repository : a case study at the Canada Border Services Agency

Palacios, Jeny (2009). A risk information repository : a case study at the Canada Border Services Agency. Mémoire. Gatineau, Université du Québec en Outaouais, Département des sciences administratives, 90 p.

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Résumé

Background : Undertaking an integrated risk management framework entails putting in place various components in order to achieve success. One key element is a risk information repository structure that supports the process of risk information management. This thesis conducts exploratory study of how a risk information repository supports an integrated risk management framework reach organizational objectives using a single-case study research approach of the Canada Border Service Agency. Results : To understand the importance or need for the risk information repository system, an environmental research scan was conducted on CBSA's external and internal business environment. As a result, it was observed that an organization needs to be able to share risk information across all levels horizontally and vertically in order to make certain that risk management practices are integrated and supported using an Integrated Risk Management Framework. The study allowed us to understand the importance of having a risk information repository as a supporting communication element within an organizational structure in which risk-information and risk-informed decisions are crucial in the delivery of its everyday operational business. Conclusions : Through an exploratory study, this thesis was able to articulate the role of a risk repository as a communication supporting tool and its ability to influence key elements in an organization in order to support risk-informed decisions. Recommandations are provided to continue the creation of knowledge in the area of risk information repository system by conducting an explanatory research to identify the various types of risk management required for an effective and efficient risk information repository system.

Type de document: Thèse (Mémoire)
Directeur de mémoire/thèse: Boukendour, Said
Informations complémentaires: Bibliothèque L.-Brault HD 30 .23 P35 2009. Comprend des réf. bibliogr. : p. 86-90. Le texte de ce mémoire est en anglais
Mots-clés libres: Agence des services frontaliers du Canada; Systèmes d'information de gestion; Gestion du risque; Canada; Études de cas; Prise de décision
Départements et école, unités de recherche et services: Sciences administratives
Date de dépôt: 08 mars 2013 18:42
Dernière modification: 08 mars 2013 18:42
URI: http://di.uqo.ca/id/eprint/603

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